Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
FNSBNK405A Mapping and Delivery Guide
Provide mobile banking sales and service
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | FNSBNK405A - Provide mobile banking sales and service |
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Description | This unit describes the performance outcomes, skills and knowledge required to sell mobile banking services to customers and provide follow-up service.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to job roles involved in delivering banking products and service to customers. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Sell mobile banking services |
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Element: Explain mobile banking service features |
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Element: Complete mobile banking service agreements |
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Element: Provide follow-up service |
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